Shipping Methods & Costs
All items ship from our warehouse in Winchester, VA.
Shipping costs for orders from Timeless Wines depend upon the method and by the weight of the package. Standard deliveries are handled by UPS based on state availability. All wine shipments require a signature for receipt. Signatures can only be obtained by someone who is at least 21 years old. Delivery driver is required to ask for ID to verify age. If an item in your order is not available for immediate shipment, we will notify you. We cannot ship wine to PO Boxes or APO/FPO addresses. Timeless Wines does not ship on weekends and major holidays. Depending upon weather conditions Timeless Wines may delay the shipment to ensure product quality. However, most orders are shipped within 24 hours. During the summer customers may take advantage of our free storage service.
1. IF CUSTOMER ELECTS FOR TIMELESS WINES TO SELECT THE BEST SHIP DATE AND THEN DECIDES TO CANCEL ORDER, A FEE OF UP TO 20 PERCENT WILL BE HELD BACK. THIS FEE IS TO COVER TIME AND EXPENSE OF PACKING AND PLACING WINE IN THE CLIMATE STORAGE WAREHOUSE AND REMOVING FROM SAID WAREHOUSE ON CANCELLATION.
2. TIMELESS WINES WILL SHIP A FREE SHIPPING ORDER ONE TIME, IF CUSTOMER IS NOT ABLE TO ACCEPT DELIVERY TIMELESS WINES WILL CHARGE TO RESHIP ORDER. IF CUSTOMER DECIDES TO CANCEL ORDER TIMELESS WINES WILL REFUND THE ORDER MINUS THE SHIPPING COST THAT TIMELESS WINES INCURRED.
3. ANY CHANGES TO SHIPMENT AFTER UPS HAS PICKED UP THE PACKAGE WILL REQUIRE A FEE OF 12.00. THIS FEE IS CHARGED BY UPS NOT BY TIMELESS WINES.
4. IF A FREE SHIPPING ORDER IS RETURNED BECAUSE THE CUSTOMER WAS NOT AVAILABLE FOR DELIVERY, TIMELESS WINES WILL REFUND THE ORDER EXCEPT FOR THE SHIPPING CHARGES THAT TIMELESS WINES HAS INCURRED.
Tracking your order
To track your order, sign in to the My Account page and check the status of your delivery by clicking directly on the tracking number or the UPS symbol. Please note that it may take 24 hours before tracking information appears on the carriers site. If you think your order is late, please note that: Credit card authorization and verification must be received prior to processing. Delivery occurs Monday through Friday, excluding holidays. If you have any questions about your order, please contact us at: firstname.lastname@example.org
States we ship to
States where we do ship wine
States where we do not ship wine
States with zip code restrictions of wine shipments
Bottle limits & availability
In some instances state law regulates product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill order requests.
Out of stock items
There are times when products may be out of stock. In that case, a salesperson will contact you. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order.
Credit card refunds
Timelesswines.com processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 10 to 15 days for the refund credit to appear on your statement. We can also offer store credit.
Timelesswines.com guarantees the quality of all our products and services. Your satisfaction is our first priority. Cancelled and/or returned orders are subject to a 25% restocking fee. Following the wine trade tradition, all bottles ten years or older are purchased at the buyers risk.
IF A FREE SHIPPING ORDER IS RETURNED BECAUSE THE CUSTOMER WAS NOT AVAILABLE FOR DELIVERY, TIMELESS WINES WILL REFUND THE ORDER EXCEPT FOR THE SHIPPING CHARGES THAT TIMELESS WINES HAS INCURRED.
TIMELESS WINES WILL SHIP A FREE SHIPPING ORDER ONE TIME, IF CUSTOMER IS NOT ABLE TO ACCEPT DELIVERY TIMELESS WINES WILL CHARGE TO RESHIP ORDER. IF CUSTOMER DECIDES TO CANCEL ORDER TIMELESS WINES WILL REFUND THE ORDER MINUS THE SHIPPING COST THAT TIMELESS WINES INCURRED.
Timelesswines.com guarantees quality products and service. Order processing time is contingent upon credit card authorization screening, and does not include weekends or holidays.