Shipping & Returns

Shipping Methods & Costs Shipping costs for orders from Timelesswines.com depend upon the method and by the weight of the package. Standard deliveries are handled by FedEx based on state availability. All wine shipments require a signature for receipt. Signatures can only be obtained by someone who is at least 21 years old. Delivery driver is required to ask for ID to verify age. If an item in your order is not available for immediate shipment, we will notify you. We cannot ship wine to PO Boxes or APO/FPO addresses. Timelesswines.com does not ship on weekends and major holidays. Depending upon weather conditions Timelesswines.com may delay the shipment to ensure product quality. However, most orders are shipped same day as received. Delivery options Delivery Method Shipping Time Standard 3 to 7 business days Priority* 2 to 3 business days Express* 1 business day Tracking your order To track your order, sign in to the My Account page and check the status of your delivery by clicking directly on the tracking number. Please note that it may take 24 hours before tracking information appears on the carriers site. If you think your order is late, please note that: Credit card authorization and verification must be received prior to processing. Delivery occurs Monday through Friday, excluding holidays. If you have any questions about your order, please contact us at: timeless@timelesswines.com States we ship to States where we do ship wine States where we do not ship wine States with zip code restrictions of wine shipments Arizona California Colorado Connecticut Florida Georgia Hawaii idaho Illinois Indiana Iowa Kansas Louisiana Michigan Minnesota Missouri Nebraska Nevada New Hampshire New Mexico New York North Carolina North Dakota Ohio Oregon Pennsylvania South Carolina Texas Vermont Virginia Washington Washington D.C. West Virginia Wisconsin Wyoming Alabama Arkansas Delaware Kentucky Maine Maryland Massachusetts Mississippi Montana New Jersey Oklahoma Rhode Island South Dakota Tennessee Utah Alaska Bottle limits & availability In some instances state law regulates product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill order requests. Out of stock items There are times when products may be out of stock. In that case, a salesperson will contact you. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order. Credit card refunds Timelesswines.com processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement. Returns policy Timelesswines.com guarantees the quality of all our products and services. Your satisfaction is our first priority. Cancelled and/or returned orders are subject to a 25% restocking fee. Following the wine trade tradition, all bottles ten years or older are purchased at the buyers risk. Timelesswines.com guarantee Timelesswines.com guarantees quality products and service. Order processing time is contingent upon credit card authorization screening, and does not include weekends or holidays. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care assistance at customercare@timelesswines.com.