Shipping & Returns

ALL SALES CONSIDERED FINAL AT TIME OF SALE. 

ALASKA AND HI ARE NOT INCLUDED IN FREE SHIPPING.

STATE OF ALABAMA: WINE MUST BE SHIPPED TO YOUR LOCAL ABC STORE. STATE TAX IS .29 CENTS A BOTTLE.

Timeless Wines offers a free storage service to all of our customers to keep your wine safe during months of extreme cold or heat.  Your wine will be stored securely in our climate controlled facility until your chosen ship date or until we have monitored the weather along your transit path and determined it is safe to ship. There is no limit to this service, so feel free to order as much as you like with the peace of mind that your wine will be safe and arrive to you without the effects of the summer heat or winter cold. This is an excellent way to take advantage of all our daily deals before they sell out!

As well, we now offer warming packs for your winter time shipments and COOL PACKS which are acutally Phase Change Material for summer shipping. PCM packs not offered to all states. You can select or deny adding the any pack on the checkout page.

All items ship from our warehouse in Middletown, VA. You can pick your own ship date, also showing estimated delivery date, during the checkout process.  You may also inform us that you would like to pick up your order at our Middletown, VA retail location. Depending on availability most wines can be picked up in 24 hours

First time customers may be contacted to verify credit card billing info before your order ships.

Orders can not be canceled once the wine has been transfered to our shipping warehouse or storage warehouse. Normally, this is a few hours after the order is placed.

Shipping costs for orders from Timeless Wines depend upon the method and by the weight of the package. Standard deliveries are handled by UPS based on state availability. All wine shipments require a signature for receipt.Signatures can only be obtained by someone who is at least 21 years old. Delivery driver is required to ask for ID to verify age.If an item in your order is not available for immediate shipment, we will notify you. We cannot ship wine to PO Boxes or APO/FPO addresses. Timeless Wines does not ship on weekends and major holidays.Depending upon weather conditions Timeless Wines may delay the shipment to ensure product quality. However, most orders are shipped within 24 hours.
Shipping Cost and Methods

1.IF CUSTOMER ELECTS FOR TIMELESS WINES TO SELECT THE BEST SHIP DATE AND THEN DECIDES TO CANCEL ORDER, A FEE OF UP TO 20 PERCENT WILL BE HELD BACK. THIS FEE IS TO COVER TIME AND EXPENSE OF PACKING AND PLACING WINE IN THE CLIMATE STORAGE WAREHOUSE AND REMOVING FROM SAID WAREHOUSE ON CANCELLATION. IF ORDER HAS ALREADY BEEN TRANSFERED IT CAN NOT BE CANCELED. 

2.TIMELESS WINES WILL SHIP A FREE SHIPPING ORDER ONE TIME, IF CUSTOMER IS NOT ABLE TO ACCEPT DELIVERY TIMELESS WINES WILL CHARGE TO RESHIP ORDER. IF CUSTOMER DECIDES TO CANCEL ORDER TIMELESS WINES WILL REFUND THE ORDER MINUS THE SHIPPING COST THAT TIMELESS WINES INCURRED.

3.ANY CHANGES TO SHIPMENT AFTER UPS HAS PICKED UP THE PACKAGE WILL REQUIRE A FEE OF $12.90 PLUS ANY ADDITIONAL SHIPPING CHARGES . THIS FEE IS CHARGED BY UPS NOT BY TIMELESS WINES.

Tracking your order

To track your order, sign in to the My Account page and check the status of your delivery by clicking directly on the tracking number or the UPS symbol. Please note that it may take 24 hours before tracking information appears on the carriers site. If you think your order is late, please note that: Credit card authorization and verification must be received prior to processing. Delivery occurs Monday through Friday, excluding holidays. If you have any questions about your order, please contact us at:timeless@timelesswines.com

Bottle limits & availability

In some instances state law regulates product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill order requests.

Out of stock items

There are times when products may be out of stock. In that case, a salesperson will contact you. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order.

Credit card refunds

Timeless Wines processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 10 to 15 days for the refund credit to appear on your statement. We can also offer store credit.

Returns policy

ALL SALES CONSIDERED FINAL AT TIME OF SALE. Following the wine trade tradition, all bottles ten years or older are purchased at the buyers risk. No orders over 30 days may be canceled or returned,this also applies to orders not yet shipped. Customer must pay return shipping. As per the standard in the wine industry we do not offer replacements for wines that are 10 years old or older as we have no control over bottle variation or cork issues.

Tax

Timeless Wines collects tax for the state of Virginia. In any other state it is the buyer's responsibility to report any taxes due to their state.

Title

ALL WINE PURCHASED FROM Timeless Wines ARE SOLD IN THE STATE OF Virginia AND TITLE PASSES TO THE BUYER IN Virginia. Timeless Wines makes no representation to the legal rights of anyone to ship or import wine into any state outside of Virginia. The buyer is solely responsible for the shipment of alcoholic beverage products. By placing an order with Timeless Wines, the purchaser authorizes Timeless Wines to act on purchaser's behalf to engage UPS to deliver purchaser's order.

Timeless Wines guarantee

Timelesswines.com guarantees quality products and service. Order processing time is contingent upon credit card authorization screening, and does not include weekends or holidays.